Questions about the product, your subscription, or a technical issue — one address reaches a human who works on the code.
Installation, licensing, tool behavior, billing. Include your seat email and, for technical
issues, the setup log tail (~/.tse-assistant/setup-log*.txt) — it never contains
your code or credentials.
We aim to respond within one business day (UK time).
Responsible disclosure of vulnerabilities in the agent, the web service, or the installer. We acknowledge within 48 hours and won't take action against good-faith research.
Company
TSE-Assistant is operated by TSE IT SOLUTIONS LIMITED, a company registered in England and Wales.
Company number: 15419504 · Registered office: 25 Waterfield Way, Clipstone Village, Mansfield, England, NG21 9FD